Supportive intervention process – swimmers

· Principles

- The club’s coaches, committee and its delegates (including Team Managers and Welfare Officer) will intervene early as soon as there are signs that a swimmer is not meeting the expectations of the code of conduct or poolside behaviour

- Supportive intervention is not just about addressing bad behaviour, it is about making sure swimmers are enjoying and engaged in the sessions, or making parents/carers aware of emerging issues

- In most cases, this is likely to be asking a parent or responsible adult to attend swimming sessions until the behaviour changes, but other approaches may be adopted if required

- The objective behind this is so that parents/carers can see any issues first hand at the pool, and take appropriate action

- The outcome should be that issues do not develop into larger issues, as they are caught early

· Process (if a parent or carer is not at the session)

- Poolside team managers will send a Whatsapp message (during or immediately after the session) to the parent/carer outlining that there is a concern and asking them to attend the next session that the swimmer is at

- A brief outline of the issue will be given (e.g. swimmer late, swimmer had to be asked to listen repeatedly during the session) but the adult is expected to discuss this with the swimmer

- Any response to this should go to the Welfare Officer email address (to be included in the message)

- The swimmer must be accompanied at their next session, otherwise will not be allowed to swim

- The parent/carer attends the next session – and discusses the issue with TM or coach as appropriate. The outcome may be that the parent/carer attends the next session as well

- The parent/carer may be asked to move to sit nearer the deep end of the pool so they can see what is happening

· Process (if parent/carer is at the session)

- Poolside team managers or coach asks the parent/carer to sit near the deep end (or other appropriate intervention) due to the concern

- The parent/carer may also be asked to attend the following session

· If the supportive intervention process does not resolve the issue, then the disciplinary process may follow.

Feedback process – supportive intervention

· Any member of the club (or parent/carer of a club swimmer under the age of 18) can provide feedback where they have seen behaviour that they believe may benefit from supportive intervention from the club.

· This feedback should be provided to the Chair or Welfare Officer, who will act appropriately in line with the supportive intervention process

· Due to the nature of this process, the person who has provided the feedback may not be told of the outcome due to confidentiality, however the club values all such feedback as part of the supportive intervention process.